03 Mar 2003 CUSTOMER SERVICE REPRESENTATIVE Duties: Processing customer information requests; Managing customer accounts (including activation, suspension and termination); Managing customer problems; Training customers in the usage of our services and associated products; Proactively contacting customers with information; Maintaining & enhancing customer satisfaction; Managing customer contacts across all channels; Liaise with internal technical staff to track the progress of complaint handling and providing feedback to customers. To qualify for the position, a candidate must have: Form 5 or above; At least 2 years customer services experience; Good problem solving abilities in emergency situation & keep calm; Strong evidence of a customer service orientation and mindset - patient, proactive, responsive, infectiously enthusiastic; Strong, tactful customer services skills and good problem solving abilities; Fluent in Cantonese; good command of English a plus; A willingness to work shift duty. << Back to Careers